Delete Your Account

Last updated: October 2026

You can permanently delete your Casa Om account and its associated data at any time. This page explains how, and exactly what is and isn't removed when you do.

How to Request Deletion

The quickest way is directly in the app, no waiting on a request:

Open the Casa Om app and log in.
Tap Me at the bottom of the screen and scroll to the end.
Tap Delete account, type DELETE to confirm, and it's removed immediately.

Can't access the app, or would rather someone action it for you? Email hello@casaom.co.uk from the address on your account and ask us to delete it. We'll action it within 30 days and confirm by email once it's done.

If you have an active membership: it needs to end before your account can be deleted, and ending it carries the same 30 days' notice as cancelling it directly. Tapping Delete account gives that notice for you and shows the date your membership ends. Once that date has passed, tap Delete account again (or email us) and your account is deleted straight away.

What Gets Deleted

Once deletion completes, the following is permanently and immediately erased:

Your profile: name, email, phone, address, birthday, emergency contact details, profile photo, photo consent preference
Skin and Bodhi consultation forms, treatment notes, skin plans and aftercare documents
Your booking, class, sauna and treatment history, notes to teachers, and any waitlist entries
Your weekly goal, streaks, loyalty progress, guest passes and café stamps
Class ratings and feedback you've left
The link between your device and your account for push notifications

What's Retained, and Why

A few things aren't within our own systems to erase, or are kept briefly for a genuine legal reason:

Payment records held by Stripe and SumUp: our payment processors keep their own transaction records independently of us, for as long as their own legal and accounting obligations require. We don't control or have the ability to delete data on their side.
Emails already sent to you: a receipt or confirmation already delivered to your own inbox obviously isn't recalled. That copy is yours, not held by us.
Financial records we're legally required to keep: records of purchases, café sales and gift cards (what was bought, the amount and the date) are kept for HMRC for 6 years after the end of the tax year, with your name and any link to you removed.
Your signed health waiver: a copy (your name, email, date of birth, signature, the date you signed and any medical notes) is kept for 7 years after your last class, in line with UK legal and insurance claims guidelines. Only Casa Om's admins can see it, and it's erased automatically after that.
Problem reports: any problem reports you've sent us are kept, with your name and any link to you removed, so we can keep fixing what was reported.

Questions about any of this? Contact us at hello@casaom.co.uk.